Welcome to NAM's digital settlement forum

clickNsettle (CNS) is a simple and expeditious way to resolve claims and disputes valued at $25,000 or less.

CNS is an interactive, digital settlement application which offers disputing parties a means to settle cases in a confidential, quick and inexpensive manner at YOUR convenience and at YOUR computer.  During a pre-scheduled 30 minute eResolution session, Claimants submit demands reflective of an amount they are willing to accept to settle the case and Defendants submit offers reflective of an amount they are willing to pay to settle a case.  If the Claimant's demand and the Defendant's offer meet the CNS settlement criteria (that is, if the bid amounts are within 30% of each other or if the Defendant's offer exceeds the Claimant's demand), the case will settle for the midpoint between the two bid amounts.  Each party's bids are NEVER disclosed to their adversary.  A dollar figure is ONLY revealed when the case settles and only the settlement amount is shown.

If the case is not settled during the eResolution process, the parties will receive an on-screen notification that a Mediator will be joining the session to virtually assist the parties with the negotiation process for up to 30 minutes.

Good Luck and enjoy using clickNsettle!

Before cases can be submitted and negotiated through CNS, you must register on the CNS website by clicking on either "Sign In" or "Get Started" on the home page.

Either party, that is, the Claimant/Plaintiff or the Respondent/Defendant, may submit a case to be resolved through CNS by clicking on "Submit a Case" after you have signed in to the application.  Once a case is entered into the CNS system, the system will offer a series of dates and times for the eResolution process to take place.  Once the initiating/submitting party indicates the dates and times that are acceptable, an invitation to participate will be automatically generated and sent to your counterparty.  The invitation will remain open for 72 hours. Once your counterparty accepts the invitation and registers/signs in, the responding party will be asked to select one of the dates and times offered.  If none of the times work, the responding party will have the option to select alternate dates which will then go back to the submitting party for review and confirmation. Once there is a mutually agreeable date and time, all applicable parties will receive an e-mail confirmation of the date and time for the eResolution process.

If the original invitation expires (after 72 hours) and the responding party would still like to negotiate that matter, the responding party can re-activate the case by clicking on the link in the original invitation email or in any subsequent reminder email and selecting "Re-Activate".  The system will then offer a new series of dates and times for the bidding process to take place.  The process will continue as described above.

On the agreed upon date and time, after logging into the CNS platform (you can follow the link in the calendar invite that will be sent to both parties) and when prompted that the eResolution process has begun, either party may enter an opening bid. The CNS platform will notify the opposing party that a bid has been entered by the other party.  Each time a bid is entered, the other party will receive an on-screen notification as well as and a notification via email or text (as preferred).  However,  the system will not disclose the amount of the bids entered by either party to the opposing party. A party may enter a maximum of (2) successive bids prior to receiving a response bid from the opposing party; once a response bid is received that party will then be able to place additional bids.  However, a Claimant/Plaintiff may NOT increase successive demands and a Respondent/Defendant may NOT decrease successive offers - the system will not process such amounts.

The eResolution process will last for a maximum duration of 30 minutes or until settlement is reached, whichever comes first. 

If, at any time, during the eResolution process, the Claimant/Plaintiff's last demand is within 30% of the Respondent/Defendant's last offer or the Respondent/Defendant's last offer is higher than the Claimant/Plaintiff's last demand, the case will settle for the dollar value midpoint between the most recent bid amounts from each party. The parties will receive an on-screen notification and an email confirming that the matter has settled and the dollar amount of the settlement. 

At the expiration of the 30-minute eResolution process, if the case has not been settled, the parties will receive an on-screen notification that a Mediator will be joining the session.

The Mediator will then assist the parties with the negotiation process for up to 30 minutes.

If the matter settles at any point during the Mediator session, the Mediator will prepare a Post Mediation Agreement and include the settlement terms agreed to by the parties.  The Mediator will send the Post Mediation Agreement to the parties who will be asked to sign the agreement via DocuSign.  Once fully executed, the Post Mediation Agreement will be emailed to the parties.

To satisfy the fee requirements of using clickNsettle, you must have an approved account with CNS or pay by credit card or bank account.

The following details the fees charged for negotiating a case on clickNsettle:

• There is no fee to submit a case and invite your counter-party to participate in the eResolution process.
• If your counter-party does NOT accept the invitation, there will be no fee charged to either side.
• If your counter-party accepts the invitation, the fees are as set forth below.

Participation Fee:

A Participation Fee will be charged to each of the claimant and the respondent when the invitation to participate has been accepted (that is, after both parties have agreed to use CNS).  The Participation fee for the Claimant is $200.  The Participation Fee for the Respondent is $200.

Settlement Fee:

A Settlement Fee will be charged to each of the claimant and the respondent only if agreement is reached and a case settles.  The Settlement Fee for the Claimant is $400.  The Settlement Fee for the Respondent is $400.

Cancellation/Rescheduling Fees:

Cancelling/rescheduling more than 72 hours prior to the scheduled eResolution session incurs no charge and the Participation Fee will be refunded.  Cancellations/rescheduling less than 72 hours prior to the eResolution session (including not showing up for the scheduled eResolution session) will incur a $200 cancellation fee which shall be paid by the cancelling/rescheduling/no-show party or parties.  Participations fees will be refunded after Cancelation/Rescheduling Fees are paid.